Besties for smart marketing and engagement - Video + Facebook Ads. Expert Interview with Tracy Petrucci.

​https://youtu.be/lSQiyW5jcLM
I sat down with super smart Tracy Petrucci, a Facebook ads specialist and owner of Tracy Petrucci, a boutique social media marketing agency in San Diego. Below are some of the highlights from our conversation about video for Facebook ads - what works, where to start, ideas for ads to leverage, what is retargeting and why its awesome, and more! 

KP
Why should people even try a video for Facebook ad?



TP:
Well, okay, how much time do we have? : )


I have multiple reasons but I would have to say one of my favorite reasons for using video as an ad is the ability to re-target people who have watched it all the way through.

So, if your video goes out and loses interest a few seconds in and they move on down their screen, they're probably not the right fit for whatever it is that you are selling or talking about. And what's nice is Facebook allows you to create an audience of people at any stage.

Maybe you want people who watched it at half. Maybe you want to go all the way to 95%. Maybe you want to re-target all the people who stopped watching 10, you know, 10 seconds in and try a different video.

I mean, you can look at it any way you want to look at it. But that is, absolutely, my favorite reason to try using a video in an ad. It's to single out the people who are in to you or what you're doing and who are not, and follow up with other ads to those interested people who watched the whole video.


KP:
So about how long do you think a video ad on Facebook should be?

TP:
Well, there are a lot of opinions on this matter. And I like to remain really open-minded about it. Because there are really interesting trends right now in video marketing that I've kind of been trying to get my clients behind for a while and now, it's nice to see more people talking about this.


I just went to a conference in Atlanta and, by far, my favorite session that I went to was this guy talking about how make a passion in brand. And he used really amazing examples like Yeti cooler, and Patagonia.

Because what they are doing is they are making almost like these mini-documentaries that are very just about, like a story-related. Like maybe one of they're best customers or, you know, a brand advocate or some angle of their business that is just so not like a marketing video. It's just a real cool artistic story that involves, that is somehow connected to them. Which clearly is going to be out of budget for a lot of people but it just leads me to the answer which is any length of video will be fine, it's just going to serve different purposes.

So, again, I've never been afraid of the long video because, in my opinion, the longer it is, the better qualified lead you're going to have at the end if you are re-targeting people who watched it all the way through. So don't be afraid of a long video. Sometimes you need a long video to talk about what you need to talk about.

You'll kind of hear the industry standard response of, you know, two minutes or less. And now it's like 30 seconds or less.

I think it just depends on what you're trying to do. Which I know is not the best answer but I think, again, if we're talking perfect world, budget is no question, you would create a variety of videos with a variety of lengths and you would use them for different purposes.

I think that is the true answer so I'm glad that you went there and didn't say, "30 seconds, all the time." I usually start out just by saying 30 seconds is a good place to start. Or, do a minute video -

TP:
Yeah, I think so because that's not intimidating.

KP:
Right, exactly. But then the deeper conversation is around how is the video structured. And we get into that quite a bit in our program. But it's completely about the story arc and what it's going to say in your video. So, a one minute video can seem really long or it can just go by in a heartbeat.

TP:
Yeah, it can go either way. And you're right. It depends how creative you are. It depends on so many factors. And if you can pack a punch in 30 seconds, why wouldn't you, you know? Especially because it is, budget-wise it's going to be easier. You have no excuse not to create a 30 second video.


KP:
So what else do you think makes for great video ad content? Is it more, like, the person talking or examples or is it, do slideshows work just as well? Do you have any thoughts on that?

TP:
I do not think that slideshows work as well, if I am being completely candid with you. Sometimes, you know, some of the first questions I ask my clients are what do we have resource-wise? Do we have any videos? And sometimes they're like, yeah I have a video.

And they send it and it's just like slideshow images. To me, that's not really a video.

But I really don't think it's as effective to do that. The other really popular one that I see a lot is sort of that animated explainer video. And I have mixed feelings on that as well. I think that it's affordable, so again, why not start with it and try it?

Not everyone can do this super beautiful, with panning, like documentary style video and so we have to be realistic.

Videos that tell a story are great. I like just like Q and A videos. So maybe you take your FAQ, this is one of my favorite things.

Take your frequently asked questions and turn them into, like, a video series of ads in your re-targeting. So let’s say somebody hits your website and they don't convert, you can re-target them and follow them around with, sort of, it's like a drip campaign almost.

Like you would do in an email, but with video. And be kind of answering what you would be conceiving as, like, the questions you would be getting from people. I love FAQ style videos in a little series that you follow around with ads. I love that.

What else? Always put the captions. You know, Facebook allows you to add the captions in later or they'll try to auto-caption them and then you have to go through and check that they're correct.

It's really tempting to be lazy about the captions and just not have them. But as a user of social media, and this is pretty standard now, if you are scrolling through something and there are not captions and you don't have the sound on, you are going to keep scrolling. And the captions are really gonna draw you in. So, I think it's really important no matter what video you have.


KP:
Yes, absolutely. Thank you for mentioning that 'cause I have been putting that in our content as well. And it's like that extra step people think, oh I don't need to do that. But it makes a huge difference. And I use Rev.com. It's like one or two dollars for a one or two minute video.


KP:
Do you have a particular client success story that you could share?


TP:
Well, all of the clients who chose to use video have some kind of an attributable success to it. There is a client I have that have stunt kites, so they're like these really crazy kites. You don't even need wind, they just can go into the air and stop mid - they're crazy. I don't understand it. But they've been my client for years. And it is really helpful for us to re-target people who have been kind of interested in these kites with these videos that actually demonstrate ... The first video, it just shows the kite in action because you can't look at a picture at a kite and understand that it's not a normal kite, it just looks like a kite. And then that gets them in and then have these little demonstrative videos that follow along behind it that kind of show, here is how you do a quarter turn. You know? You can flip it this way and flip it that way. And they are just educational and people feel like, I can do this, I'm going to go ahead and take the leap and get this kite. So that's a good example.


KP:
That's awesome. And I always feel like products like that have such an unfair advantage. You know, that and interior designers, and people that have toys, fun things, puppies.

TP:
Social media lends itself to a certain kind of product by default. That has always been the case since the beginning and that will probably always be the case. If you want to stand out with a drier, non-sexy thing you just have to be really creative. And it's not that you can't do it, but it's harder.

KP:
I also like the FAQ idea. It’s a great way to establish yourself as an expert. If you're not selling kites or puppies ...

TP:
Well, and you know what else? It's like, establish your style. When you use the videos, you get to showcase who you really are, what your style is, if you really love something, you know, that can be pretty apparent in video. Like, your authenticity can show through so much more in video and you will attract the people that are going to be happy working with you that way.

KP:  
absolutely. And that is a great example of what you don't get from a slideshow.
I want to ask you super quickly. You said a couple times, re-targeting. Could you just, very briefly, define what re-targeting is beause some folks might not know.

TP:
Re-targeting is when you chose to specifically show your ad to people who have already taken some sort of action or know you. So it's someone who has already visited your website, it's somebody on your email list, it's somebody who is clicking on your posts on Facebook, it could be your Facebook followers.

KP:
And that's tracked with the pixel and we don't need to get into that, that's all handled within the app.

TP:
Well, I mean, some of that is tracked with the pixel, the website stuff, but you can re-target people engaging in your page without the pixel. You can track people, you can re-target your email list and your leads without the pixel. So there is actually quite a bit, video views, you can re-target all the people watching your videos without the pixel. So there is a good amount, actually, either way.

KP:
Good to know! I’'ll check that out in a little more detail later. So, my last question was, cause I'm actually learning as well, looking into Facebook Live. Do you see anybody doing any overlap with ads in Facebook Live? Or do you see any potential in that going forward?

TP:
I do and I think there's pros and cons which really builds upon what we just talked about. So the pro, the positive side of the Facebook Live turned into ad is that style of video invites engagement, it invites questions. It actually kind of has social proof and credibility 'cause, for example, let's say you did the Facebook Live and while it was live you got a lot of questions and had a lot of engagement and then you turn it into and ad and that follows it. It just looks like you got more going on. So that I like, right there, there is sort of that part of it.

And again, you get to be really authentic and off the cuff and real in an environment like that. So, if you did a good job, then yeah, turn it into an ad.

The con is if it didn't work out or you said "um" a lot, like I say, or you don't look at the camera very well, and you have most of the things that all of us have 'cause we're not experts at live videos, it might be awkward to use as an ad. Maybe you didn't like the questions, maybe you didn't get questions. There could be a myriad of reasons why you wouldn't want to turn it into an ad. And the more polished video would be the smarter way to leverage your budget.

KP:
So I think the lesson in that is practice first, and do a run through. And that is usually the case with anything you are going to live and repurpose later. You have rehearsals, right?

TP:
Yes,  but you can't pay for the success of a really good live video. You could just kill it and have just the perfect people who got on and have this great thing.

KP:
that's true.

TP:
You know, it could go either way. And if it goes really well that is so valuable and absolutely leverage that experience with some ad dollars.


KP:
Well thank you. Is there anything that I've missed that you would want to be sure we got in here?

TP
I don't think so. I could probably talk all day about it so I think that you nailed it with the most important things so I think we're good.

KP:
Great. Well, if people have questions they can contact you where?

TP:
You could contact me on Facebook, on Instagram.

KP:
Thanks so much!

TP:
My pleasure!

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